Customer Service Admin
New
P
PerunHRCustomer service
United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- At least (1) year of Customer Service Experience; At least (1) year previous office or administrative experience
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer servicePowerPoint
Requirements
- Have a high school diploma or equivalent.
- Have at least one year of customer service experience.
- Have at least one year of previous office or administrative experience.
- Be proficient with computers and keyboard use; job duties are essentially paperless.
- Be proficient using Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, Project, and/or Access.
- When working from home, have reliable high-speed internet to support VoIP inbound and outbound calls.
- Communicate verbally and in writing in an articulate and professional manner.
- Provide timely, empathetic help in person, by phone, and by email.
- Be able to manage multiple work activities and shift attention between tasks.
- Be detail-oriented and organized, with strong time-management skills.
Responsibilities
- Handle inbound and outbound customer calls, primarily with clients post-sale, as well as general company questions.
- Schedule service customers with local technicians as needed.
- Review completed service tickets from the field for quality assurance in the region.
- Act as a liaison and corporate contact for company installation and service teams at the local office in the region.
- Answer and resolve questions or issues from internal and external customers.
- Support department and company-wide initiatives as needed.
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