Customer Service Specialist
T
TPInsurance customer service
Source API remote eligibility restrictions: United States. Currently, employment for this position/opening is restricted to Florida and Texas. Must reside in Florida or Texas.Full-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Minimum of 6 months of customer service experience.
- Required Skills
- Problem SolvingCustomer serviceCritical thinkingActive listening
Requirements
- Reside in Florida or Texas.
- Meet State and Federal requirements to obtain an Insurance License.
- Have a high school diploma or equivalent.
- Have a minimum of 6 months of customer service experience.
- Be at least 18 years of age.
- Type at least 25 words per minute.
- Be comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Have a dedicated workspace near the router for a hardwired Ethernet connection.
- Have an internet connection with a minimum of 15 Mbps download and 10 Mbps upload, with ISP under 50ms.
- Do not use satellite, mobile data hotspots, P2P, or VPN internet connections.
- Provide proof of internet speed.
Responsibilities
- Handle and respond to customer inquiries.
- Provide customer service through active listening.
- Handle confidential customer information sensitively.
- Resolve issues on the first call when possible.
- Communicate appropriately with customers.
- Calmly resolve and de-escalate issues.
- Escalate interactions when necessary and appropriate.
- Track call-related information for auditing and reporting.
- Provide feedback on call issues.
- Upsell when required.
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