Customer Service Executive (Khasi & Garo)
New
R
Rocket LearningEducation technology
Source API remote eligibility restrictions: United StatesFull-TimeEntry
Salary23,000 - 25,000 INR per month
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Job Details
- Languages
- Khasi and Garo (speaking & writing mandatory); Hindi/English preferred.
- Required Skills
- Customer serviceCustomer support
Requirements
- Fluency in Khasi and Garo, in speaking and writing, is mandatory.
- Hindi or English is preferred.
- Show empathy and patience when supporting first-time smartphone users.
- Be able to multitask in a fast-paced environment.
- Have strong documentation and reporting skills.
- Bring a proactive, solution-oriented mindset.
Responsibilities
- Handle high volumes of inbound messages and user research calls.
- Identify user needs and provide appropriate solutions.
- Take ownership of support cases through resolution.
- Maintain accurate call logs and daily tracker updates.
- Meet individual and team targets, including resolution time and CSAT.
- Help translate and validate content in Khasi and Garo.
- Coordinate with Product, Tech, and State Ops teams to resolve issues.
- Track recurring user issues and identify patterns for process improvement.
- Provide timely escalations and follow-ups.
- Contribute to product quality improvement and smooth product operations across the state.
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