Customer Service Associate Specialist
New
E
EnsembleHealthcare revenue cycle
Source API remote eligibility restrictions: United StatesFull-TimeJunior
Salary17 - 18.65 USD per hour
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Job Details
- Experience
- 1-2 years’ experience in healthcare industry preferred
- Required Skills
- Customer serviceCritical thinking
Requirements
- Have a high school diploma or GED.
- Obtain CRCR certification within 9 months of hire.
- Customer service and call center experience is preferred.
- 1–2 years of healthcare industry experience is preferred.
- Have knowledge of all areas of the revenue cycle.
- Experience in physician and hospital operations is listed as a desired ability.
- Demonstrate critical thinking and problem-resolution abilities.
- Be open to innovation, including exploring AI to improve processes and patient and client experiences.
- Be able to work effectively in a remote environment.
- Have access to a secure home office and reliable high-speed internet with minimum speeds of 50 MBPS.
- Be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
Responsibilities
- Answer patient questions about statements.
- Post guarantor payments.
- Set up payment plans within established policies.
- Research and resolve account issues identified by patients.
- Contact appropriate departments to resolve patient requests.
- Connect patients with the financial counseling department for charity screening.
- Communicate patient balances.
- Meet department collection goals while providing customer service.
- Partner with other Ensemble and Revenue Cycle areas to resolve customer service issues.
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