Animal Pharmacy Customer Service Call Center Agent
New
W
Wedgewood PharmacyVeterinary pharmacy
This position is remote after training, except for meetings. Must be within a commutable distance of Swedesboro, NJ., Monday through Friday, 11:30 AM - 8:00 PM EST; one Saturday, 9:00 AM - 5:00 PM per month and one extra Saturday per quarter.Full-Time
Salary$19.25 — $21 USD
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Job Details
- Required Skills
- Microsoft OfficeMultitaskingData entry
Requirements
- Possess or be able to acquire a New Jersey Pharmacy Technician License.
- Have experience with data entry and multitasking.
- Have experience handling high-volume inbound calls, 60 or more per day.
- Have previous call center experience or experience in a high-volume call environment.
- Demonstrate attention to detail and a commitment to following procedures.
- Have strong math skills.
- Have professional computer experience, including Office and internet use.
- Be a high school graduate or hold an equivalent qualification.
Responsibilities
- Deliver customer service to customers.
- Navigate patient and prescriber profiles across multiple systems.
- Enter prescriptions into the company’s systems.
- Handle inbound, outbound, and written customer interactions through email, phone, SMS, chat, and mailed prescriptions.
- Work independently and collaborate with team members.
- Engage with team members across pharmacy and fulfillment facilities.
- Answer more than 60 calls per day.
- Assist customers for 90% of the workday.
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