Customer Service Representative - Clinical
New
A
American Specialty Health IncorporatedHealthcare services
United StatesFull-TimeJunior
Salary15 USD per hour
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Job Details
- Experience
- 1 year experience performing customer service duties; inbound call center experience preferred.
- Required Skills
- Customer serviceTime ManagementMultitasking
Requirements
- Have a high school diploma or GED certificate.
- Have one year of experience performing customer service duties.
- Have inbound call center experience preferred.
- Have basic computer skills.
- Be able to maneuver among multiple systems during a single interaction.
- Demonstrate strong verbal communication skills.
- Organize, prioritize, multitask, and manage time effectively.
- Maintain accuracy and productivity in a changing environment with interruptions.
- Exercise strict confidentiality.
- Work from home in a designated work area using company-provided technology.
- Have a stable internet connection with at least 50 Mbps download and 10 Mbps upload speed.
Responsibilities
- Answer incoming and outgoing calls from providers, members, and health plans professionally and promptly.
- Determine the nature of each call and record information in ASH systems.
- Look up caller information in ASH systems and provide relevant information.
- Forward logs requiring further research to the appropriate department.
- Use available resources, including online resources, to respond to callers.
- Manage call-handling timeframes and complete follow-up promptly.
- Attend weekly staff and other meetings.
- Complete ASH and CSS training on time.
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