Client Services Coordinator - Cancer
New
P
Private Health ManagementHealthcare care coordination
This is a remote role requiring that you live and perform all work in the United States.Full-TimeJunior
Salary60,000 - 65,000 USD per year
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Job Details
- Experience
- 1+ Year of professional care coordination experience in a complex environment.
- Required Skills
- Customer serviceWritten communicationVerbal communication
Requirements
- Have at least 1 year of professional care coordination experience in a complex environment.
- Cancer experience is highly desired.
- Provide concierge-level customer service.
- Demonstrate strong written and verbal communication skills.
- Handle confidential information with discretion and uphold high standards of ethics and personal integrity.
- Be versatile and able to multitask in a fast-paced, changing role.
- Be technologically adept.
- A college degree (BA or BS) is strongly preferred.
Responsibilities
- Proactively support and assess clients’ care needs through direct communication.
- Collaborate with clinicians and researchers as a member of the client’s care team.
- Initiate client engagements, from the welcome email through registration completion.
- Coordinate scheduling and billing support with physician offices.
- Coordinate services, including concierge nursing and molecular profiling companies.
- Manage client meeting details, follow-up, and action items.
- Partner with researchers to assess clinical trial eligibility and enrollment processes.
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