Account Manager, EMEA
New
K
Keeper SecurityCybersecurity software
Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in full cycle SaaS sales or Account Management
- Required Skills
- CybersecuritySalesforceAccount Management
Requirements
- Have 3+ years of experience in full-cycle SaaS sales or Account Management, focused on upselling and expansion.
- Bring strong technical knowledge of software integrations such as SSO and directory integrations, implementation, onboarding, and support.
- Have experience working with and selling to enterprise organizations, C-level executives, and IT and cybersecurity executives.
- Have working knowledge of Salesforce.com.
- Be able to manage multiple priorities while maintaining attention to detail.
- Bring strong written and verbal communication and interpersonal skills, including diplomacy when handling customer issues and escalations.
- Demonstrate the ability to anticipate customer challenges and solve problems.
- An undergraduate degree (BA/BS) is preferred.
- Experience in the IAM industry is a plus.
Responsibilities
- Meet or exceed revenue quotas and sales targets within assigned accounts.
- Negotiate contract renewals, cross-sells, upsells, and licensing contracts.
- Establish customer business and technical goals through technical and quarterly business reviews.
- Maintain regular engagement with named accounts, present Keeper solutions, and close deals.
- Advise customers on best practices for protecting their businesses against password-related breaches.
- Manage customer success across the lifecycle, including adoption, issue resolution, and collaboration with Keeper teams.
- Analyze customer portfolios to prioritize opportunities and risks and expand customer contracts.
- Drive customer advocacy through references, referrals, and case studies.
- Become a Keeper product expert and occasionally support sales or marketing calls and webinars.
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