Staff Technical Account Manager
1
1PasswordCybersecurity SaaS
This is a remote opportunity within the USFull-TimeStaff
SalaryThe annual base salary for this role is between $143,000 USD and $207,00 USD, and is commission-eligible.
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years of experience in a customer-facing technical role
- Required Skills
- DockerSaaS
Requirements
- Bring 8+ years of experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Solutions Engineer, or Implementation Consultant.
- Have experience in a SaaS or B2B security environment, ideally.
- Have experience leading technical onboarding and implementation conversations with technical and business stakeholders across complex customer environments.
- Demonstrate strong communication, storytelling, and demonstration skills, translating technical concepts into clear business value.
- Have experience with identity technologies and protocols including SSO, SAML, OIDC, and SCIM.
- Have experience with security frameworks including SOC 2, ISO 27001, and GDPR.
- Have experience with SaaS products, cloud infrastructure, scripting or software development, and DevOps practices.
- Have experience with tools such as Docker, Kubernetes, and command-line interfaces.
- Be able to work autonomously in a remote-first environment, mentor peers, improve team practices, and collaborate across functions.
- Experience with 1Password or other password managers, SaaS lifecycle management, MDM, device posture tools, and advising customers on AI technologies is preferred.
Responsibilities
- Own complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
- Lead technical implementations, including integrations, configuration, and security reviews.
- Serve as a trusted technical advisor for strategic accounts and help customers achieve business outcomes.
- Partner with Customer Success Managers to identify risks, support expansion opportunities, and maximize customer value.
- Represent the customer perspective internally while collaborating with Product, Marketing, Support, and other cross-functional teams.
- Create and maintain scalable resources, playbooks, knowledge-base content, processes, and metrics.
- Mentor team members, contribute to enablement, support team leadership activities, and serve as an escalation point for complex technical challenges.
View Full Description & ApplyYou'll be redirected to the employer's site
