Virtual Assistant - Technical Operations
New
W
We Clone YouConsumer packaged goods
PhilippinesPart-Time
SalaryStarting salary between 6$ - 12$ per hour depending on your experience, with room for raises based on performance
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Job Details
- Languages
- Strong written and verbal English communication skills
- Required Skills
- SalesforceShopifyOperations ManagementMicrosoft ExcelGoogle SheetsGoogle WorkspaceQuickBooks
Requirements
- Have previous experience in operations management or a similar role.
- Have experience with Acumatica ERP or another ERP platform and Shopify.
- Demonstrate strong Excel or Google Sheets skills, including Pivot Tables, formulas, and data analysis.
- Have strong technical aptitude and the ability to learn new systems quickly.
- Bring strong problem-solving and troubleshooting skills.
- Have experience coordinating with software vendors or third-party support teams.
- Demonstrate strong organizational skills and exceptional attention to detail.
- Be able to create and maintain clear documentation and SOPs.
- Have strong written and verbal English communication skills.
- Be able to work independently and proactively manage priorities after onboarding.
- Be available to occasionally support system updates outside regular business hours.
Responsibilities
- Manage end-to-end order fulfillment, including customer POs, EDI orders, inventory allocation, shipping, delivery, invoicing, and issue resolution.
- Coordinate logistics across carriers, 3PLs, warehouses, manufacturers, distributors, and retailers, and identify opportunities to reduce freight costs.
- Manage inventory, demand forecasting, production planning, and purchasing for finished goods, ingredients, and packaging.
- Manage supplier relationships and POs, including pricing, MOQs, lead times, and delivery requirements.
- Analyze COGS, landed costs, freight, pricing, margins, inventory, and other operational data to support business decisions.
- Build and maintain forecasts, financial models, and management reporting.
- Support accounting operations, including AP/AR, inventory accounting, POs, invoice matching, and reconciliations.
- Use ChatGPT, Claude, and other AI tools to improve workflows, analyze data, automate repetitive tasks, and solve operational problems.
- Develop and maintain SOPs and identify opportunities to improve and automate processes.
- Maintain food safety, quality, traceability, and compliance documentation, coordinate issue resolution, and proactively manage operational risks.
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