Senior Forward Deployed Engineer, Managed Services
O
OutreachSales SaaS
This is a remote role, based in Hyderabad., Working US-based hours (night-shift allowance provided); events, if attended, will be during local IST hours.Full-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 6-8+ years in a technical, customer-facing role at a mid-to-large business, ideally SaaS
- Required Skills
- Prompt EngineeringGenerative AIAccount Management
Requirements
- Have 6-8+ years in a technical, customer-facing role at a mid-to-large business, ideally SaaS.
- Bring technical and AI fluency with Outreach or a comparable SaaS platform, including hands-on configuration of AI features.
- Have experience with prompt engineering, LLM-based tools, and applying generative or agentic AI to real sales workflows.
- Demonstrate the ability to influence technology adoption and turn new capabilities into solutions for business problems.
- Have a track record of meeting utilization, consumption, or renewal-linked KPIs.
- Have experience building trust and client relationships remotely.
- Manage tight deadlines and multiple concurrent engagements.
- Own strategic or high-complexity accounts in a book of business.
- Have experience mentoring or informally leading peers in a customer-facing technical role.
- Preferred: background in sales strategy, renewals, or account expansion, and knowledge of lead generation, pipeline management, and sales KPIs.
- Preferred: experience with software delivery or application implementation, Managed Services, coaching sales-process best practices, or shaping team playbooks and enablement content.
Responsibilities
- Build, configure, and tune AI Agents to expand automation and product consumption.
- Design and manage context-aware prompts for customer AI Agent use cases.
- Embed Outreach AI Agents into customer workflows and sales processes.
- Refine agent playbooks, prompt libraries, and implementation frameworks.
- Identify customer configuration gaps and opportunities, then design and troubleshoot solutions.
- Train client administrators on platform use, best practices, and functionality.
- Serve as the Outreach Admin's main point of contact and surface customer value and risk.
- Partner with GTM Account Teams on expansion, renewal, and delivery needs.
- Resolve escalations and at-risk accounts, and share trends with the Practice Manager.
- Track KPIs, mentor consultants, and set team-wide practices for agent configuration and prompt design.
View Full Description & ApplyYou'll be redirected to the employer's site
