- Support, administer, and maintain EMS upgrade systems through testing cycles.
- Integrate EMS applications and perform monitoring and regular maintenance.
- Conduct structured and unstructured testing and log defects in the defect tracking tool.
- Work with business, project, and technical leads to provide updates and feedback.
- Reproduce defects and test fixes with the EMS vendor and ERCOT GMS development teams.
- Coordinate defect fixes and install releases across testing environments with GMS Applications Engineering.
- Monitor EMS systems and applications, and coordinate database updates and upgrades.
- Support acceptance testing, prepare and review technical documentation, and implement code builds, patches, and migrations.
- Respond to system failures and operator questions on a 24/7 basis; perform emergency recovery and troubleshooting.
- Maintain real-time data collection, troubleshoot EMS systems and interfaces, and participate in disaster recovery drills.
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