Forward Deployed Engineer, Managed Services

India, US-based hours (night-shift)Full-TimeMiddle

Salary not disclosed

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Job Details

Experience: 3-5 years
Required Skills: Project ManagementCustomer SuccessSaaSPrompt EngineeringLLMGenerative AIAccount ManagementTroubleshooting

3-5 years in a technical, customer-facing role at a mid-to-large business, ideally SaaS.
Technical and AI fluency with Outreach or a comparable SaaS platform.
Experience with prompt engineering and LLM-based tools.
Proven experience applying generative or agentic AI to real sales workflows.
Track record of hitting utilization, consumption, or renewal-linked KPIs.
Experience building trust and managing client relationships remotely.
Ability to handle tight deadlines and multiple concurrent engagements.
Self-starter comfortable with ambiguity and autonomy.
Strong written and verbal communication skills.
Experience with the software delivery lifecycle or application implementation preferred.
Background in sales strategy, renewals, or account expansion preferred.

Build, configure, and tune new AI Agents to expand automation and drive credit consumption.
Design and manage context-aware prompts for customer AI Agent use cases.
Serve as a subject matter expert on Outreach's AI Agents and embed them into client sales processes.
Apply and refine agent playbooks, prompt libraries, and implementation frameworks.
Manage configuration for onboarded customers, identifying gaps and troubleshooting solutions in real-time.
Train client admins on platform functionality and best practices.
Partner with GTM Account Teams on expansion, renewal, and delivery needs.
Resolve escalations and at-risk accounts while tracking performance KPIs.

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