Technical Success Manager
N
New RelicObservability software
Location: Atlanta, Georgia, USA; Chicago, Illinois, USA; Houston, Texas, USA; Work Arrangement: RemoteFull-TimeManager
SalaryEstimated On-Target Earnings Range $149,000 — $186,000 USD
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Job Details
- Experience
- 3+ years of demonstrated experience working directly with enterprise customers to drive technical adoption, customer success, or account expansion.
- Required Skills
- AWSGCPKubernetesAzure
Requirements
- Have 3+ years of experience working directly with enterprise customers in technical adoption, customer success, or account expansion.
- Bring a strong technical background and a customer-oriented sales approach.
- Be able to build business justifications for expansion.
- Have an interest in or experience with performance monitoring and observability tools.
- Be familiar with modern IT environments, including cloud platforms such as AWS, Azure, or GCP, Kubernetes, or SRE practices.
- Have foundational knowledge of coding or scripting languages.
- Be able to design and execute customer-facing project plans and technical roadmaps.
- Keep highly organized documentation.
- Have strong presentation skills and be able to explain complex topics to developers and executive leaders.
- Bonus: familiarity with Java, .NET, Ruby, C, Python, Node.js, or Golang.
- Bonus: exposure to or interest in Kubernetes, containers, microservices, DevOps, or CI/CD.
- A bachelor's degree in Engineering or Computer Science, or equivalent, is desirable.
Responsibilities
- Guide customers through onboarding and best practices to achieve committed usage levels.
- Design and execute Mutual Activity Plans tied to customer business outcomes.
- Address implementation hurdles and technical concerns to maintain consumption and mitigate churn risks.
- Deliver tailored product demonstrations that connect the platform to customer business needs.
- Partner with Expansion Account Executives on technical evaluations and Proofs of Value for existing accounts.
- Map account whitespace and co-create architecture blueprints and technical roadmaps.
- Lead customer training sessions and technical workshops, and create documentation, videos, and articles.
- Build relationships with technical stakeholders and lead discovery and strategy sessions with sales.
- Collaborate on Customer Business Reviews and executive dashboards to communicate solution ROI.
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