Senior Technical Success Manager
New
A
ArpioCloud disaster recovery
Full-time remote employment within the USFull-TimeSenior
SalaryCompetitive salary + Equity
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Job Details
- Experience
- 7+ years of experience in a technical, customer-facing Customer Success or Account Management role
- Required Skills
- AWSCloud ComputingSalesforceJiraAzureCustomer SuccessHubSpotNetworkingAccount Management
Requirements
- Have 7+ years of experience in a technical, customer-facing Customer Success or Account Management role.
- Have experience using CSM tools such as Salesforce, HubSpot, or Intercom.
- Have experience using ticketing tools such as Jira.
- Have a strong understanding of AWS and/or Azure services, cloud computing, and networking technologies.
- Hold an AWS Certified Cloud Practitioner certification or be willing to complete it within 90 days, or hold Azure Fundamentals (AZ-900) certification or be willing to complete it within 90 days.
- Demonstrate communication skills and the ability to collaborate and build relationships with customers.
- Bring attention to detail and the ability to identify opportunities for improvement.
- Bring problem-solving skills.
Responsibilities
- Lead customer implementation and onboarding processes, documenting and accelerating onboarding and migration plans.
- Track time to value and customer success metrics.
- Monitor customer health to identify risks and opportunities to optimize usage and drive adoption.
- Lead quarterly business reviews to share product updates and support renewals and expansion.
- Collaborate with engineers to triage and troubleshoot customer-reported technical issues.
- Share customer feedback with cross-functional teams and advocate for product improvements, features, and requirements.
- Drive implementations toward tested, working application recovery plans and close the loop with customers and internal teams.
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