Senior Technical Success Manager, Emerging Enterprise
New
J
JobgetherB2B SaaS
Based in the United StatesFull-TimeSenior
SalaryNew York City salary range listed at $194,000–$291,000, inclusive of bonus or commission.
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Job Details
- Experience
- 5+ years of experience in Customer Success, Technical Account Management, or a comparable customer-facing role within B2B SaaS; 3+ years leading enterprise software deployments where change management, data foundations, or data governance were significant priorities; 2+ years managing a portfolio of approximately 40–50 customer accounts.
- Required Skills
- Project ManagementCustomer Success
Requirements
- Have 5+ years of experience in Customer Success, Technical Account Management, or a comparable customer-facing role within B2B SaaS.
- Have 3+ years of experience leading enterprise software deployments where change management, data foundations, or data governance were significant priorities.
- Have 2+ years managing a portfolio of approximately 40–50 customer accounts.
- Demonstrate experience supporting renewals and contributing to expansion opportunities with a sales counterpart.
- Have experience enabling non-technical teams to become more data-literate and self-sufficient.
- Bring technical fluency across data foundations, instrumentation approaches, taxonomy design, and AI-enabled workflows.
- Have expert-level project management skills, including coordinating complex deployments, managing dependencies, tracking milestones, and resolving risks independently.
- Bring business acumen and the ability to understand customer business models, priorities, growth levers, and success criteria.
- Have strong communication and presentation skills for audiences ranging from data engineers and technical teams to C-level executives.
- Demonstrate diagnostic and problem-solving abilities, curiosity, self-sufficiency, and comfort in ambiguous, fast-paced environments.
- Have experience using AI tools to improve workflows, productivity, customer outcomes, or operational efficiency.
- Digital analytics, product analytics, experimentation, or adjacent data platform experience is preferred; consulting, solutions delivery, or implementation experience is advantageous.
Responsibilities
- Own deployment, adoption, retention, and measurable customer outcomes across approximately 40–50 emerging enterprise accounts.
- Lead deployment and implementation planning, including scoping, success planning, kickoff meetings, use-case alignment, team coordination, milestone tracking, and project reporting.
- Identify, monitor, and resolve risks and technical issues across active deployments.
- Use AI-augmented signals to monitor portfolio health and prioritize accounts and actions.
- Drive product adoption through working sessions, customer enablement, use-case discovery, and demonstrations.
- Develop and maintain customer success plans tied to business goals, milestones, risks, and expected outcomes.
- Prepare and deliver executive business reviews connecting platform usage and adoption to measurable business impact.
- Partner with sales counterparts on renewals and expansion opportunities by developing value stories, coaching customer champions, and identifying growth opportunities.
- Communicate customer priorities, market needs, product feedback, and adoption challenges to internal teams.
- Establish implementation practices, repeatable playbooks, and scalable approaches; apply AI and emerging technologies to improve workflows and success programs.
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