Senior Technical Account Manager
New
R
RedoxHealthcare interoperability
100% remote first culture (must be based in the US)Full-TimeSenior
SalaryThe base salary range for this position is expected to be $120,000- $150,000 per year, with on-target earnings (OTE) of $171,429-$214,286 annually.
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Job Details
- Experience
- 5+ years of deep EHR integration and workflow knowledge
- Required Skills
- SalesforceJiraRESTful APIsConfluenceGoogle Workspace
Requirements
- Bring 5+ years of deep EHR integration and workflow knowledge.
- Demonstrate experience expanding customers and building franchises.
- Have a functional understanding of data formats such as HL7v2, XML, X12, and APIs.
- Understand various healthcare workflows.
- Proactively identify new solutions, scopes, and processes for customers.
- Be interested in working with ambiguous and changing responsibilities and initiatives.
- Use GSuite; Jira/Confluence, Salesforce, and Catalyst are also listed as tools.
- Customer Success experience is preferred.
Responsibilities
- Partner with enterprise and scaling customers to execute on all post-sale functions.
- Collaborate with customers to deliver integration outcomes.
- Collaborate internally to manage customer success plans and escalations.
- Maintain internal documentation relating to customers and processes.
- Create collateral for customers to use at scale.
- Keep up to date with product enhancements.
- Monitor industry trends and how they impact customers.
- Provide recommendations and direction using healthcare experience, clinical workflow understanding, and EHR knowledge.
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