Account Manager - Merchandising, Retail & Auto
New
W
WorkWhileStaffing and workforce solutions
Remote (US)Full-TimeManager
SalaryCompetitive base salary + commission with clear OTE upside; Equity
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Job Details
- Experience
- 3-5+ years of proven experience as an Account Manager
- Required Skills
- SalesforceNegotiationGoogle WorkspaceAccount Management
Requirements
- Have 3-5+ years of proven Account Manager experience.
- Bring experience ideally from retail, merchandising, staffing, or workforce solutions.
- Understand retail operations, labor dynamics, and staffing challenges in high-volume, shift-based environments.
- Communicate, present, and influence stakeholders from store managers to VP-level executives.
- Have experience managing multi-location or enterprise accounts; this is a strong plus.
- Have experience with CRM software such as Salesforce or similar, and Google Suite.
- Demonstrate a track record of client-focused solutions and achieving retention and growth targets.
- Manage multiple accounts and competing priorities with strong attention to detail.
- Bring listening, negotiation, presentation, verbal, and written communication skills.
- An undergraduate degree is preferred.
- Automotive experience is a plus, but not required.
Responsibilities
- Serve as the lead point of contact for account management, staffing planning, escalations, and ongoing strategy.
- Build and maintain relationships with store operations, district, merchandising, distribution center, HR, and other client stakeholders.
- Learn each client's seasonal hiring, reset and remodel calendars, inventory events, and customer traffic patterns to anticipate workforce needs.
- Maintain and grow client contracts by identifying upsell and expansion opportunities across locations, distribution centers, regions, and job categories.
- Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs.
- Communicate weekly, monthly, and quarterly workforce initiative progress to internal teams and client stakeholders.
- Forecast and track fill rates, worker performance, client satisfaction, and revenue growth; prepare account health reports and business reviews.
- Collaborate with Sales to expand existing accounts and partner with Operations to align worker supply with client demand.
- Resolve challenging client requests and escalations to minimize operational disruption.
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