- Serve as the lead point of contact for account management, staffing planning, escalations, and ongoing strategy.
- Build and maintain relationships with store operations, district, merchandising, distribution center, HR, and other client stakeholders.
- Learn each client's seasonal hiring, reset and remodel calendars, inventory events, and customer traffic patterns to anticipate workforce needs.
- Maintain and grow client contracts by identifying upsell and expansion opportunities across locations, distribution centers, regions, and job categories.
- Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs.
- Communicate weekly, monthly, and quarterly workforce initiative progress to internal teams and client stakeholders.
- Forecast and track fill rates, worker performance, client satisfaction, and revenue growth; prepare account health reports and business reviews.
- Collaborate with Sales to expand existing accounts and partner with Operations to align worker supply with client demand.
- Resolve challenging client requests and escalations to minimize operational disruption.
SalesforceNegotiationAccount Management+1 more