- Deliver world-class support via email, chat, and phone to resolve worker inquiries.
- Maintain platform integrity by managing Trust & Safety reports and enforcing community standards.
- Identify friction points in the worker experience and collaborate with Product and Ops teams on long-term solutions.
- Create and update internal playbooks and external FAQs to facilitate self-service.
- Manage high-volume queues with speed and precision to ensure industry-leading response times.
CRMCustomer supportSlack