Enterprise Implementation Consultant
New
S
SamsaraIoT software
Remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.Full-TimeMiddle
Salary66,261.36 - 100,227.27 USD per year
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Job Details
- Experience
- 2-4 years of experience in a Customer Success, account management, or consulting role.
- Required Skills
- Stakeholder managementCustomer SuccessAccount Management
Requirements
- Have 2-4 years of experience in Customer Success, account management, or consulting.
- Bring experience supporting or working with technical products.
- Have consultative skills and experience with end-to-end system implementations.
- Demonstrate strong organizational ability and time management across multiple simultaneous customer engagements.
- Build trust and communicate effectively with a wide variety of internal and customer stakeholders.
- Exercise diplomacy, tact, and poise under pressure when working through customer issues.
- Hold a bachelor’s degree from a 4-year institution.
- Enterprise SaaS experience is preferred.
Responsibilities
- Manage deployment of Samsara technology for a high-volume book of Enterprise customers.
- Conduct goal-planning workshops to align on business outcomes and metrics.
- Track implementation progress, customer engagement, product adoption, and account health.
- Lead training and consultation sessions, demonstrate Samsara technology, and work through challenges with project leads and day-to-day users.
- Adapt implementation, training, and communication approaches to customer use cases, stakeholders, and complexity.
- Manage concurrent customer engagements while working cross-functionally to deliver the customer experience.
- Contribute ideas to evolve the implementation approach and accelerate time to value.
- Explain Samsara platform capabilities to customers.
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