Senior Director, Global SME Solutions Architecture
New
G
GitLabDevSecOps software
Location: Remote, United StatesFull-TimeDirector
SalaryUnited States Salary Range $244,200 — $409,500 USD. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
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Job Details
- Experience
- 5+ years second-line leadership experience (managing managers) in Solutions Architecture, Sales Engineering or a technical specialist organization.
- Required Skills
- AWSKubernetes
Requirements
- Have 5+ years of second-line leadership experience managing managers in Solutions Architecture, Sales Engineering or a technical specialist organization.
- Have experience building or scaling a specialist, overlay or global Solutions Architecture team in enterprise SaaS, DevSecOps, security or developer tools.
- Show a record of tying technical-team design to bookings and consumption outcomes, supported by data.
- Be able to lead through ambiguity and rapid organizational change, bringing clarity while strategy is forming.
- Have strong relationships with Product and Engineering leaders and a history of shaping roadmaps from field insight.
- Demonstrate fluency across the software development lifecycle.
- Have knowledge of application security, including SAST, DAST and SCA.
- Have experience with cloud platforms such as AWS, GCP and Azure, and with Kubernetes.
- Understand AI-assisted development, including LLM evaluation and production deployment patterns.
- Show executive presence with technical practitioners, managers and C-level stakeholders.
- Demonstrate the ability to partner across Sales, Partners, Product, Engineering, Marketing, Customer Success and Professional Services.
Responsibilities
- Set the strategy, operating model and global standards for the SME organization, aligned to the VP Global SA and GitLab's go-to-market plan.
- Build the resourcing model from product-level bookings and consumption targets, sizing each product group by region.
- Run a structured field feedback loop with Product Management and Engineering to shape the roadmap, launch readiness and early-access programs.
- Hire, mentor and develop regional SME Managers and, through them, the full global team.
- Own the engagement model with regional SA Senior Directors, Post-Sales SAs and Customer Success, including triage rules, coverage thresholds, handoffs and escalation paths.
- Create and improve processes, metrics and KPIs for SME-led technical evaluations, workshops, demos and Proofs of Value.
- Partner with CRO staff, regional sales leaders and AVPs on product-category performance, forecast risk and competitive strategy.
- Drive field readiness for new product launches with Product Marketing and Enablement, including Duo Agent Platform, security and platform offerings.
- Build relationships with key customers at the technical sponsor and executive level.
- Use AI for deal research, demo creation, Proof of Value automation and knowledge sharing.
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