Client Solutions Manager
New
W
WeSuiteVertical-market software
United States (remote), with the opportunity to work hybrid if you’re based around White Plains.Full-TimeManager
Salary70,000 - 77,000 USD per year
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Job Details
- Experience
- 3+ years of experience managing software implementations, Professional Services projects, Project Management, or similar client-facing technology initiatives.
- Required Skills
- Project ManagementSQLData AnalysisSaaSClient relationship management
Requirements
- Have 3+ years of experience managing software implementations, Professional Services projects, project management, or similar client-facing technology initiatives.
- Demonstrate strong project management skills and experience managing several priorities and stakeholders at once.
- Follow up proactively, identify problems early, and take action without waiting for direction.
- Bring strong client communication, presentation, organization, and relationship-building skills.
- Have enough technical curiosity to troubleshoot issues independently and learn complex software.
- Be comfortable using AI tools to research, analyze information, document work, automate, and solve problems.
- Experience with enterprise software or SaaS is strongly preferred.
- Experience with Monday.com or similar project-management tools is strongly preferred.
- SQL or data-analysis experience is strongly preferred.
Responsibilities
- Lead client implementations from kickoff through go-live and handoff to Support.
- Manage multiple client projects and maintain plans covering scope, timelines, milestones, responsibilities, and risks.
- Follow up regularly and resolve issues proactively to keep projects moving.
- Lead weekly client meetings and maintain clear, professional communication throughout each engagement.
- Understand client workflows, goals, and requirements and translate them into actionable plans.
- Coordinate configuration, document collaboration, testing, training, feedback, and go-live preparation.
- Coordinate with Professional Services, Support, Sales, Product, QA, Development, and technical specialists.
- Bring in technical resources when needed while owning the overall client relationship.
- Support pre-sales conversations by scoping projects, estimating service needs, and providing implementation expertise.
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