- Own post-go-live growth end to end, including adoption, escalation, expansion, and renewal.
- Build and execute a repeatable enterprise-wide expansion playbook.
- Lead and scale a commercial account management team, including hiring and defining operational rhythms.
- Manage executive relationships and conduct executive business reviews.
- Design customer-specific value realization programs to tie clinical objectives to expansion paths.
- Partner with Product and Clinical teams to ensure customer workflow issues are addressed.
- Collaborate with channel and distribution partners to convert and expand accounts.
Business DevelopmentAccount ManagementStakeholder management