- Lead complex client implementations by reviewing use cases, determining product solutions, establishing success metrics, and supporting clinical workflows and implementation roadmaps.
- Build client relationships to ensure implementations meet customer requirements and BioIntelliSense capabilities.
- Train and educate customers on BioIntelliSense product offerings and value proposition.
- Provide ongoing clinical support and post-implementation improvement and optimization.
- Coordinate with sales/business development, product, data science, customer care, and operations teams on client implementations.
- Contribute clinical expertise to the end-to-end BioIntelliSense solution, supporting internal and external stakeholders.
- Solicit market feedback to inform feature requests and product roadmap improvements.
- Partner with customers during the sales process as needed to understand needs and develop a value proposition and business case.
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