Technical Account Manager

New

JobgetherInsurance technology

Based in IndiaFull-TimeSenior

Salary not disclosed

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Job Details

Experience: 10+ years of experience in customer engagement, technical support, technical account management, or a related customer-facing technology role. 3–5 years of experience working with insurance technology or within the property and casualty insurance domain is preferred.
Required Skills: Project ManagementHTMLChange ManagementTechnical support

Have 10+ years of experience in customer engagement, technical support, technical account management, or a related customer-facing technology role.
Hold a bachelor’s degree or global equivalent in a relevant discipline.
Bring strong project management skills and the ability to coordinate multiple initiatives against timelines.
Have experience with software implementation projects, including requirements gathering, functional specifications, quality assurance, user acceptance testing, or training.
Understand software development lifecycle methodologies and foundational concepts such as HTML, XML, relational databases, and reporting tools.
Have experience applying change management principles in software implementation or transformation initiatives.
Understand enterprise software business and technical environments and relevant property and casualty insurance processes.
Communicate effectively with technical and non-technical audiences through interpersonal, written, verbal, and presentation skills.
Demonstrate consulting, leadership, problem-solving, and decision-making capabilities when managing complex, cross-functional issues.
Collaborate with customers, technical teams, business stakeholders, and leadership.
Be familiar with architecture frameworks and software design patterns.
Have 3–5 years of insurance technology or property and casualty insurance experience preferred.
ITIL Foundation certification is preferred; TOGAF and/or Agile Product Owner certification is a plus.

Build trusted relationships with stakeholders in assigned premium-support accounts and advise customers on relevant product capabilities.
Map customer business processes to product capabilities, identify gaps, and coordinate solutions within agreed timelines.
Own customer incidents, escalations, support tickets, and business pain points through resolution, providing clear updates.
Partner with technical and support teams to develop action plans, prioritize backlogs, and resolve customer issues.
Ensure root-cause analyses are completed and communicated after critical incidents.
Establish weekly support updates, monthly operational reviews, and quarterly stakeholder alignment meetings.
Communicate product updates, supportability considerations, and strategic product plans to customers.
Develop and manage software upgrade project plans covering requirements, stakeholders, deployment, communications, and release execution.
Help customers maximize product and service value, encourage adoption, and minimize unnecessary customization.
Support health checks, release management, change requests, adoption initiatives, and critical Sev1 escalations.

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