- Serve as the primary point of contact for key client accounts and maintain client relationships.
- Handle onboarding for multiple clients simultaneously.
- Understand clients' technical requirements and business objectives.
- Ensure AI-powered customer support solutions meet client needs.
- Collaborate with sales, product development, and customer support teams to address client needs and resolve technical issues.
- Develop a deep understanding of the solutions and communicate technical information to clients.
- Identify opportunities to upsell and cross-sell solutions to existing clients.
- Track and report account metrics, including customer satisfaction and product usage, and use them to drive improvements.
Project ManagementSalesforceRESTful APIs+1 more