Technical Account Manager
New
L
Level AIAI customer support
India, Remote, Comfortable working in EST hoursFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Strong communication skills in English (both written and verbal).
- Experience
- 2-3+ years of experience in a hands on technical role; 2-3+ years of experience delivering successful customer implementations
- Required Skills
- Project ManagementSalesforceRESTful APIsZendesk
Requirements
- Bachelor's degree in Computer Science, Information Systems, a related field, or equivalent experience.
- 2-3+ years of experience in a hands-on technical role.
- 2-3+ years of experience delivering successful customer implementations.
- Strong technical background and a good understanding of SaaS platforms, APIs, and cloud services.
- Project management skills and ability to manage multiple projects simultaneously.
- Ability to communicate technical concepts to non-technical stakeholders.
- Strong organizational and problem-solving skills.
- Strong written and verbal communication skills in English.
- Comfortable working in EST hours.
- Familiarity with Salesforce and Zendesk CRM integrations is optional.
- Familiarity with intent-based and generative artificial intelligence is optional.
- Experience with telephony systems such as AWS Connect, Five9, and Genesys is optional.
Responsibilities
- Serve as the primary point of contact for key client accounts and maintain client relationships.
- Handle onboarding for multiple clients simultaneously.
- Understand clients' technical requirements and business objectives.
- Ensure AI-powered customer support solutions meet client needs.
- Collaborate with sales, product development, and customer support teams to address client needs and resolve technical issues.
- Develop a deep understanding of the solutions and communicate technical information to clients.
- Identify opportunities to upsell and cross-sell solutions to existing clients.
- Track and report account metrics, including customer satisfaction and product usage, and use them to drive improvements.
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