Senior Manager, Global Coverage/Project Manager

New

JobgetherMarket research

Listing location: India; Structured job location: India; Workplace type: RemoteFull-TimeManager

Salary not disclosed

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Job Details

Languages: Excellent written and verbal English communication skills
Experience: At least 8 years of customer-facing experience; at least 5 years of experience managing, developing, and scaling teams.
Required Skills: Project ManagementMicrosoft Power BISalesforceMicrosoft ExcelCustomer serviceStakeholder managementGoogle Workspace

Hold a bachelor’s degree or equivalent qualification.
Have at least 8 years of customer-facing experience.
Have at least 5 years of experience managing, developing, and scaling teams.
Demonstrate the ability to manage multiple complex projects under demanding deadlines.
Bring strong project management, stakeholder management, customer service, and escalation management capabilities.
Have excellent written and verbal English communication skills.
Be proficient in Google Workspace, Microsoft Excel, Word, and PowerPoint.
Have strong analytical capabilities and experience working with data from multiple technology platforms.
Be organized, detail-oriented, self-motivated, and able to work independently while managing competing priorities.
Be comfortable participating in rotational shifts supporting 24×7 operations.
Knowledge of the online market research ecosystem and programmatic sampling is preferred.
Experience designing surveys with Qualtrics or SurveyMonkey is an advantage.

Lead, coach, and develop a team of Project Managers.
Serve as the first escalation point for platform issues, customer concerns, project scope changes, and other high-impact challenges.
Oversee multiple concurrent research projects, maintaining quality standards and adherence to deadlines and budgets.
Use proprietary research technology to create and manage surveys related to advertising effectiveness and professional services.
Build customer relationships, understand project requirements, recommend solutions, and coordinate internal teams and external partners.
Compile, analyze, and present information from research platforms, Excel, Power BI, Salesforce, and Qualtrics.
Collaborate with Sales, Account Management, Product, Finance, and other internal functions on project execution and product development.
Lead strategic initiatives to improve operational efficiency and diversify the team’s coverage portfolio.
Provide updates, insights, and recommendations to senior leadership as a link between the Global Coverage team and leadership.
Participate in rotational shifts to support continuous 24×7 customer coverage.

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