Customer Success Manager
New
W
WrikeWork management
Location: Estonia - RemoteFull-TimeManager
SalaryUtility Allowance (30 EUR/month, subject to taxation)
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Job Details
- Languages
- Full fluency in English; German or French is nice to have.
- Experience
- 5+ years experience in Customer Success Management or customer facing-role supporting enterprise clients.
- Required Skills
- Project ManagementChange Management
Requirements
- Bring 5+ years of experience in Customer Success Management or a customer-facing role supporting enterprise clients.
- Be fully fluent in English.
- German or French is a nice to have.
- Have experience working with Marketing teams.
- Have experience working with Professional Services teams.
- Have experience working with IT teams.
- Have experience working with PMO teams.
- Build and maintain relationships with diverse clients, including senior leadership.
- Have knowledge and hands-on experience in project management, business process redesign, and change management.
- Be willing to dive into technical product details to understand the product thoroughly.
Responsibilities
- Manage a portfolio of enterprise customers in EMEA.
- Build strong customer relationships and act as the Wrike advocate throughout the customer journey.
- Partner with customers to establish business goals, timelines, priorities, and success metrics, and execute success plans and EBRs.
- Create and manage engagement and communication strategies to support customer ROI and net MRR growth.
- Provide work management guidance as a Wrike subject matter expert and address customer challenges.
- Collaborate regularly with Sales, Professional Services, Support, Product, and other teams.
- Monitor the book of business and account metrics to identify opportunities and manage churn avoidance.
- Use the Customer Success Management platform to maintain customer-focused actions and communication plans.
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