- Manage a portfolio of enterprise customers in EMEA.
- Build strong customer relationships and act as the Wrike advocate throughout the customer journey.
- Partner with customers to establish business goals, timelines, priorities, and success metrics, and execute success plans and EBRs.
- Create and manage engagement and communication strategies to support customer ROI and net MRR growth.
- Provide work management guidance as a Wrike subject matter expert and address customer challenges.
- Collaborate regularly with Sales, Professional Services, Support, Product, and other teams.
- Monitor the book of business and account metrics to identify opportunities and manage churn avoidance.
- Use the Customer Success Management platform to maintain customer-focused actions and communication plans.
Project ManagementChange Management