Account Development Manager
W
WrikeWork management software
Location: Estonia - Remote, Evening shift (16:30 - 01:00) CESTFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluent English
- Experience
- 1+ years of work experience in a customer-facing role
- Required Skills
- Customer SuccessAccount ManagementCustomer support
Requirements
- Have 1+ years of work experience in a customer-facing role, such as Customer Success, Account Management, or Customer Support.
- Be fluent in English.
- Have strong verbal and written communication skills, including the ability to present complex ideas accessibly and engagingly.
- Use business judgment to discover and understand customer objectives and pain points.
- Be passionate about teaching and sharing knowledge.
- Be willing to learn product technical details thoroughly.
- Be ready to handle sales interactions, including demos, price negotiation, pipeline management, and closing deals.
- Be prepared to work the evening shift, 16:30–01:00 CEST.
- Have strong organization, note-taking, and time-management skills.
- Bring patience and interpersonal skills when handling difficult customer situations.
Responsibilities
- Understand customer use cases and work processes to guide customers on optimizing their use of Wrike.
- Proactively contact customers by email and phone to share best practices and help them use Wrike efficiently.
- Help customers unlock more product value and maximize customer lifetime.
- Drive adoption of Wrike across customers’ teams.
- Drive net retention through upselling and cross-selling.
- Deliver sales demos, negotiate pricing, manage the pipeline, and process and close deals.
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