Senior Customer Success Manager - EMEA
New
L
LaunchDarklySoftware DevOps
Remote - EMEAFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementSoftware DevelopmentDevOpsCustomer SuccessAccount ManagementTechnical support
Requirements
- 5+ years of experience in account management, customer success, or implementation roles.
- Proven track record of exceeding retention quotas and managing renewal processes.
- Demonstrated technical aptitude; experience with developer tools or the DevOps space is preferred.
- Strong project management skills, including holding stakeholders accountable to timelines.
- Strong discovery and qualification skills, ideally with training in methodologies like MEDDIC or Command of the Message.
- Experience in both proactive and reactive customer success motions.
- Ability to act as an internal advocate for customer needs while balancing company vision.
- Strong communication and critical thinking skills.
- Autonomous and highly organized with an entrepreneurial mindset.
Responsibilities
- Shepherd new customers from sales handoff through successful platform activation.
- Develop and execute success plans to ensure customers achieve desired use cases and value.
- Proactively identify and mitigate churn risk to ensure ongoing adoption.
- Maintain deep technical product knowledge to provide implementation and best-practice guidance.
- Identify and close opportunities for renewals and expansion of services and features.
- Build relationships with customer champions and secure executive sponsorship.
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