Customer Success Manager, Managed Services and Support
New
B
BRIXIOCybersecurity, Cloud Services
Morocco. France. Romania. United Arab EmiratesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Full professional fluency in French and English is essential; Arabic is a significant advantage
- Experience
- 4+ years
- Required Skills
- Customer SuccessAccount Management
Requirements
- 4+ years of experience in Customer Success, Account Management, Service Delivery Management or a comparable client-facing commercial role within technology services.
- Demonstrable experience owning renewals and retention with measurable commercial outcomes.
- Experience within an MSP, managed security provider, systems integrator, consultancy or SaaS environment involving recurring revenue.
- Confidence working with contracts, pricing, service entitlements and SLAs.
- Experience with vendor subscriptions or licence renewals within a reseller or indirect model is a strong advantage.
- Full professional fluency in French and English is essential, both written and spoken.
- Understanding of DNS, CDN, WAF, DDoS mitigation and Zero Trust, or the ability to develop this knowledge quickly.
- Ability to interpret service reports and analytics for client conversations.
- Ability to work alongside technical delivery, operations, and architecture teams.
- Highly organised and systematic with the ability to maintain visibility across a portfolio.
Responsibilities
- Own the consolidated renewal calendar across Cloudflare subscriptions and BRIXIO service contracts.
- Lead renewal planning and client conversations to enable proactive decision-making.
- Convert completed Cloudflare implementation projects into ongoing support and managed-service relationships.
- Prepare and lead Quarterly Business Reviews for major accounts to cover value, service performance, and roadmap.
- Identify expansion opportunities based on client needs, security requirements, and service consumption.
- Maintain accurate account, renewal, and pipeline information within Zoho CRM and BrixioOne.
- Establish scalable processes and ways of working for the customer success and renewal function.
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