Customer Success Manager, EMEA

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StorylyB2B SaaS

EMEAContractMiddle

Salary not disclosed

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Job Details

3+ years in a customer-facing Customer Success or Account Management role at a B2B SaaS company.
Demonstrated ownership of commercial outcomes such as renewals, upsell, and negotiation.
Proven success with mid-market or enterprise accounts, ideally in e-commerce, retail, fintech, betting or mobile-first products.
Comfortable reading usage and analytics data to diagnose adoption gaps.
Track record of working cross-functionally with Product and Engineering to close customer issues.
Native or professional level communication skills in English and in Hebrew.
Ability to travel to customer offices and events, approximately 10% of the time.

Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech and betting companies from onboarding through renewal and expansion.
Lead onboarding calls and dashboard workshops to get new customers to first value fast.
Monitor account health and usage data to catch churn risk early, and act on it before it escalates.
Build content and engagement strategies tied to each customer's goals, using Storyly's widgets, placements, and AI-powered Flows.
Run regular business reviews that connect product usage to measurable outcomes — conversion, retention, AOV.
Own renewals and identify expansion opportunities, negotiating commercial terms directly.
Partner with Product, Engineering, and Support to resolve technical issues and represent customer feedback in the roadmap.
Turn strong customer outcomes into case studies, references, and reviews.
Represent Storyly at local relevant events, visit customers when necessary or beneficial to do so.

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