Technical Customer Success Manager
New
H
HubtypeSaaS / tech
Barcelona, SpainFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish, Catalan
- Experience
- 1–3 years
- Required Skills
- Project ManagementArtificial IntelligenceData AnalysisOAuthRESTful APIsJSONCustomer SuccessSaaS
Requirements
- 1–3 years of experience in Customer Success, Technical Account Management, Solutions Consulting, or Project Management in a SaaS/tech environment.
- Full professional fluency in English, Spanish, and Catalan (written and spoken).
- Strong technical understanding of APIs, webhooks, integrations, JSON, OAuth, and SaaS architectures.
- Ability to analyze, structure, and document technical/functional requirements and break down complex problems.
- Proven track record managing complex delivery projects with multiple stakeholders.
- AI-native mindset with hands-on experience using ChatGPT, Claude, Copilot, and automation agents.
- Strong communication skills with the ability to lead meetings for executives, business owners, and developers.
- Data-driven approach to using dashboards and KPIs like NRR, CSAT, and time-to-value.
- Ability to work autonomously in a fast-paced, async environment.
- Must be based in Spain.
Responsibilities
- Own a portfolio of strategic accounts as their main point of contact across the full lifecycle.
- Lead project delivery, including scoping, planning, and managing timelines, dependencies, and risks.
- Run discovery sessions to understand customer business goals, use cases, and technical context.
- Translate customer needs into clear, structured requirements for engineering and communicate technical decisions to business stakeholders.
- Act as the primary bridge between the customer and internal engineering, product, and solutions teams.
- Analyze customer data and project health to identify blockers, issues, and expansion opportunities.
- Drive adoption and conduct QBRs, executive reviews, and training workshops.
- Utilize AI tools daily to scale workflows, documentation, research, and analysis.
- Capture and channel customer feedback into the product roadmap.
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