Customer Success Manager
New
S
StorytellerMedia and Sports
UK / Europe time zones required, UK / EuropeFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- Experience in Customer Success, account management, client services, or partnerships.
- Experience working with sports, media, entertainment, content, or fan engagement teams.
- Understanding of live sport environments, content calendars, and stakeholder pressures.
- Ability to build trust with customers.
- Highly organized and responsive to changing priorities.
- Ability to learn products deeply to facilitate customer conversations.
- Commercial awareness and curiosity.
- Calm and effective in fast-moving, evolving environments.
- Demonstrated ownership and follow-through.
Responsibilities
- Own a portfolio of core UK & Europe customer accounts.
- Build strong relationships with digital, content, and commercial stakeholders.
- Run regular, structured, and outcome-led customer check-ins.
- Monitor account health, mitigate risks, and identify expansion opportunities.
- Translate product engagement data into actionable customer recommendations.
- Coordinate with delivery, support, and sales teams to address customer needs.
- Provide product feedback to the business to support internal improvement.
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