Freelance Customer Success Manager
New
R
Root GlobalClimate Technology
RemoteContractMiddle
Salary not disclosed
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Job Details
- Languages
- Native-level Polish and professional proficiency in English are required.
- Required Skills
- Customer SuccessAccount Management
Requirements
- Native-level proficiency in Polish (written and spoken).
- Professional proficiency in English (internal working language).
- Experience in Customer Success, Account Management, or Customer-Facing Operations.
- Proven experience in a B2B SaaS environment.
- Capability to deliver virtual training sessions, such as webinars and workshops.
- Ability to work independently as a freelancer with minimal supervision.
- Self-organized and reliable work ethic.
- Bonus: Familiarity with sustainability, carbon accounting, or agricultural supply chains.
- Bonus: Experience with data collection platforms or survey/assessment tools.
- Bonus: German language skills.
Responsibilities
- Run virtual trainings for Polish-speaking customers on the Root Platform, covering onboarding, data collection, and reporting.
- Support customers through active data collection phases by answering questions and ensuring data quality.
- Serve as a trusted point of contact for Polish-speaking users, particularly in agricultural stakeholder roles.
- Flag risks, churn signals, and opportunities to the internal Customer Success team.
- Provide product feedback and insights on user engagement patterns.
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