Customer Success Manager, AI Agents
New
C
CentralAI SaaS / Healthcare
Priority location: Philippines. Secondary hiring regions: Malaysia, Mexico, Colombia, Argentina. Also considering: India, Vietnam, Brazil, Costa Rica, South Africa, Romania, Poland, Serbia., Full availability for live calls during US business hours.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Clear, confident spoken English; High-level written English.
- Experience
- 2+ years
- Required Skills
- Customer SuccessSaaSAccount ManagementCRM
Requirements
- 2+ years of experience in B2B Customer Success, Account Management, or Tech Support with a named account list.
- Hands-on experience with software configuration, automations, IVR, phone trees, or no-code tools.
- Technical fluency in reading API documentation, understanding webhooks, and self-learning new tools.
- Experience in daily phone communication with clients.
- Proven track record carrying retention, renewal, or upsell targets.
- Clear, confident spoken English for live calls with US-based clients.
- High-level written English for autonomous email management.
- Ability to work full-time hours during US business hours.
- Experience with telephony systems (VoIP, Twilio, etc.) is a plus.
- Startup experience in a fast-moving team of <50 employees is a plus.
- Familiarity with Linear, Jira, Stripe, and Slack Connect is a plus.
Responsibilities
- Manage a book of live accounts, ensuring all issues are resolved and documented.
- Perform relentless follow-ups on open items, deals, and escalations.
- Onboard new customers by configuring call forwarding, flow building, and integration testing.
- Configure product settings including call flows, prompts, and notification rules.
- Conduct daily customer calls for check-ins, saves, and escalations.
- Protect and grow revenue by identifying churn risks and closing upsells.
- Identify and document opportunities for back-office automation.
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