Customer Success Manager, AI Agents
New
C
CentralHealthcare Technology
Priority location: Philippines. Secondary hiring regions: Malaysia, Mexico, Colombia, Argentina. Also considering: India, Vietnam, Brazil, Costa Rica, South Africa, Romania, Poland, Serbia., Full availability for live calls during US business hours.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Clear, confident spoken English and high-level written English.
- Experience
- 2+ years
- Required Skills
- RESTful APIsCustomer SuccessEHRAccount ManagementTechnical supportCRM
Requirements
- 2+ years of experience in B2B Customer Success, Account Management, or Tech Support owning a named account list.
- Hands-on software configuration experience such as automations, IVR, phone trees, CRM, or no-code tools.
- Technical fluency including the ability to read API documentation and understand webhooks.
- Proven experience carrying and meeting retention, renewal, or upsell targets.
- Clear, confident spoken English for frequent live calls with US-based business owners.
- High-level written English skills to manage autonomous customer communication.
- Full availability for live calls during US business hours.
- Demonstrated ability to self-learn new tools and independently troubleshoot complex issues.
- Experience in telecommunications like VoIP, Twilio, or RingCentral is a plus.
- Background in healthcare front-office, practice management, EHR, or RCM is preferred.
Responsibilities
- Manage a book of live accounts to ensure successful onboarding, adoption, renewal, and expansion.
- Configure product features including flow builder, prompt builder, and notification settings.
- Perform end-to-end testing of integrations and configurations on real records before client deployment.
- Lead client communication for check-ins, onboarding, and escalations via phone and email.
- Monitor accounts to identify churn risks and manage upsell opportunities.
- Resolve configuration issues independently and escalate complex technical bugs to integration engineers.
- Identify and document recurring fixes to build scalable internal processes and automation.
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