Federal Customer Success Manager
New
V
Versa NetworksSecure Networking
Maryland, United States. Virginia, United States. District of Columbia, United StatesFull-TimeManager
Salary$160,000 to $210,000
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Job Details
- Experience
- Minimum 10 years-experience
- Required Skills
- Project ManagementStakeholder managementCustomer SuccessAccount ManagementCross-functional collaboration
Requirements
- Minimum 10 years of experience in a similar role such as Customer Success, Account Management, or Project Manager.
- Proven experience directing and managing deliverables for complex customer projects.
- Strong organizational skills.
- Confidence communicating with stakeholders of all levels via phone, email, or in-person.
- Comfortable working in a highly matrixed environment.
- US Citizenship.
- Federal DoD Secret clearance (highly desirable).
Responsibilities
- Organize and facilitate internal resources to meet customer deliverables on time.
- Act as the central point of contact for the customer and coordinate Versa work deliverables.
- Assess and mitigate project risks.
- Build and maintain strong, trusted relationships with key customer contacts.
- Partner with Sales, Engineering, and Professional Services to ensure high customer satisfaction.
- Provide guidance and recommendations to maximize the value of Versa solutions.
- Identify and pursue opportunities for revenue growth through upselling and cross-selling.
- Produce monthly, quarterly, and ad-hoc reports for internal and customer stakeholders.
- Develop and manage project plans tracking status and deliverables.
- Document and lead customer engagement information and critical updates.
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