Strategic Customer Success Manager - Enterprise (OEM)
New
P
PodiumAI, SaaS
Remote, USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years of Enterprise Customer Success experience
- Required Skills
- Project ManagementArtificial IntelligenceCustomer SuccessSaaSLLMAccount Management
Requirements
- 3+ years of Enterprise Customer Success experience.
- Experience in the Automotive industry.
- Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience.
- Understanding of AI capabilities and trends with experience integrating them into processes.
- Ability to identify and highlight customer ROI and business value.
- Proven success in achieving net retention goals and driving revenue.
- Experience working in professional services, managed services, or a SaaS company.
- Strong ability to think at scale while balancing customer experience outcomes.
- Ability to think like an owner and build long-term solutions.
- Confidence in confronting daily changes and obstacles.
Responsibilities
- Serve as the primary post-sales point of contact for Automotive Enterprise business customers.
- Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of Podium products.
- Oversee various projects occurring simultaneously across different departments.
- Analyze performance, troubleshoot client challenges, and design creative solutions.
- Report value of products via weekly syncs, monthly check-ins, and quarterly EBRs.
- Proactively engage with customers during the renewal process to secure renewals and drive retention.
- Track cases, bugs, and ongoing projects while relaying product feedback cross-functionally.
- Travel 15% to 20% of the time.
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