Senior Customer Success Manager - Strategic Accounts
New
B
BluesightHealthcare Technology
Open to applicants in the continental United StatesFull-TimeSenior
Salary$100,000 - $115,000 a year with the expected OTR of $130,000 to $145,000 annually
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Job Details
- Experience
- At least 7 years of relevant experience
- Required Skills
- SalesforceNegotiationSaaSAccount Management
Requirements
- At least 7 years of experience in strategic sales and account management.
- Proven ability to manage high-profile clients.
- Demonstrated knowledge of Salesforce, ChurnZero, and related business systems.
- Excellent influencing and consultative selling skills.
- Strong verbal and written communication skills with the ability to engage executive-level stakeholders.
- Proven ability to meet goals, deadlines, and negotiation targets.
- Bachelor’s degree in a related field preferred.
- Experience in healthcare and selling SaaS or analytics platforms preferred.
- Ability to travel up to 15% of the time (US and Canada).
- Strong organizational skills and attention to detail.
Responsibilities
- Manage a pool of 10-20 top strategic customers while facilitating executive relationship management.
- Develop and execute a three-year strategic model to drive growth, increase product utilization, and ensure long-term partnership.
- Conduct quarterly business reviews with executive-level stakeholders to ensure value realization and documented ROI.
- Collaborate with internal teams including Product, Support, and Marketing to support customer needs.
- Identify, develop, and secure upsell, cross-sell, and renewal opportunities to meet or exceed retention and revenue goals.
- Gather and communicate market intelligence to internal stakeholders and customers.
- Provide consultative guidance to customers on maximizing value and process improvement.
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