Strategic Customer Success Manager
New
S
SynthesiaAI Video Platform
You are based in Europe - can sit remote.Full-TimeMiddle
SalaryA competitive salary + stock options in our fast-growing Series E start-up.
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Job Details
- Languages
- Italian and English
- Required Skills
- Account ManagementRisk Management
Requirements
- Fluent in Italian and English.
- Based in Europe.
- Customer-facing experience in Customer Success, Client Service, Account Management, or Technical Account Management.
- Experience within a B2B SaaS environment is preferred.
- Track record in managing a book of business and associated KPIs.
- Experience in managing risk, forecasting, and identifying expansion opportunities.
- Ability to conduct business-level and technical conversations with senior stakeholders, including C-suite.
Responsibilities
- Manage a book of business, including forecasting and identifying growth opportunities.
- Build and maintain trusted advisor relationships with clients.
- Drive value from Synthesia products and services to ensure client ROI.
- Onboard new clients and establish key relationships during the initial months.
- Coordinate and lead regular client check-ins with senior stakeholder attendance.
- Conduct light video editing using the Synthesia platform.
- Focus on the retention and growth of enterprise clients.
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