Strategic Customer Success Manager
New
A
AgiloftContract Lifecycle Management
United KingdomFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisChange ManagementCustomer SuccessSaaSAccount ManagementRelationship management
Requirements
- 5+ years of experience in Customer Success, Account Management, Relationship Management, or a related customer-facing role within a SaaS or technology environment.
- Experience managing high-value, complex, or strategically important customer relationships.
- Experience supporting complex service engagements and working across multiple customer stakeholders, priorities, or use cases.
- Proven experience building and maintaining trusted customer relationships while driving adoption, retention, value realization, and growth.
- Strong product and technical acumen with the ability to conduct product demonstrations and provide consultative guidance on product configurations.
- Strong interpersonal and communication skills with the ability to effectively engage stakeholders at varying levels of seniority.
- Strong critical thinking and problem-solving skills with the ability to assess complex customer needs, risks, and opportunities.
- Ability to use data, customer insights, and business context to inform account strategy and recommendations.
- Strong organization and prioritization skills with the ability to independently manage multiple complex customer relationships.
- Demonstrated ability to collaborate and influence across functions to drive customer outcomes.
- Adaptability and comfort operating in a fast-paced, remote environment.
- Experience using AI-enabled tools, automation, or other advanced systems to support productivity.
Responsibilities
- Serve as the primary Customer Success partner for a portfolio of high-value and strategically important customers.
- Build trusted relationships across complex customer organizations, including senior and executive stakeholders.
- Develop and execute strategies to improve adoption, address customer challenges, and strengthen value realization.
- Partner with Account Managers on renewal and growth strategy, providing customer context, health insights, and risks.
- Coordinate across Implementation, Support, Sales, Product, and Engineering to advance complex customer needs.
- Conduct strategic customer engagements and Business Reviews to assess progress, demonstrate value, and align on priorities.
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