Customer Success Engineer EMEA
New
J
JetBrainsSoftware Development
Amsterdam, Netherlands; Prague, Czech RepublicFull-TimeMiddle
SalaryStrong base salary. We offer competitive pay that reflects your skills and experience.
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Job Details
- Languages
- English and the local language of your office
- Required Skills
- Software DevelopmentArtificial IntelligenceMachine LearningQADevOpsCustomer Success
Requirements
- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
- Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field.
- Hands-on knowledge of AI/LLMs in the field of software development.
- A passion for continually improving the customer experience.
- Strong verbal and written communication skills in English and the local language of your office.
- Exceptional presentation skills for demonstrating JetBrains products to customers.
- Ability to quickly identify and address technical and business challenges related to software development tooling.
- Ability to convey technical concepts to customers of all technical backgrounds.
- Experience working in or with large software development teams.
- Ability to travel approximately 25% of the time.
Responsibilities
- Work closely with JetBrains Account Executives.
- Help customers adopt JetBrains products and services to achieve desired business outcomes.
- Manage the technical relationships for a portfolio of accounts.
- Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams.
- Recommend product enhancements based on your customer experiences.
- Help product teams present and evaluate new product ideas to customers.
- Act as a trusted technical advisor to customers.
- Work with Sales to facilitate account expansions by developing short-term and long-term account plans.
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