Technical Account Manager
New
U
UiPathBusiness automation
Remote-RiyadhFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English & Arabic fluency is required
- Experience
- A minimum of 7 years of professional experience in technical customer-facing roles
- Required Skills
- Cloud ComputingC#.NETSaaSTechnical support
Requirements
- Have a minimum of 7 years of professional experience in technical customer-facing roles.
- Be fluent in English and Arabic.
- Have a solid programming background; .NET is preferred, with C#, C++, VB, Java, Python, or PowerShell given as examples.
- Have a SaaS and cloud technical background with hands-on experience in digital technologies.
- Have a Computer Science degree or equivalent.
- Be willing to travel up to 25%.
- Bring strong analytical and problem-solving skills.
- Have excellent presentation skills and the ability to present to a large audience.
- UiPath or other intelligent automation product experience is highly desired.
- Prior technical support or technical consulting experience is a plus.
Responsibilities
- Take ownership of customers' technical success with the UiPath platform.
- Contribute to customer account teams and guide technical workstreams for adoption plans.
- Advise customers and guide the technical maturity of their automation programs.
- Provide platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting.
- Enable technical stakeholders on UiPath platform best practices.
- Conduct design and code reviews for selected automations.
- Perform technical health checks and identify risks and opportunities for improvement.
- Collaborate with Product Support and subject matter experts to resolve escalated support incidents.
- Provide technical advice through webinars, demos, and speaking engagements.
- Develop and improve team processes, assets, and methodologies.
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