Senior Renewal Operations Manager

New

JobgetherRevenue operations

US; based in United StatesFull-TimeManager

SalaryUnited States base salary range of $104,800–$176,400 USD, excluding bonuses, equity, and benefits.

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Job Details

Bring experience in Renewals Operations, Revenue Operations, Sales Operations, management consulting, strategy, or a comparable analytical and problem-solving function.
Demonstrate ownership of operational improvements and cross-functional initiatives.
Have hands-on experience with consumption-based and subscription renewal motions, including forecasting, retention reporting, and renewal closing mechanics.
Use structured problem-solving to break ambiguous challenges into workstreams, prioritize, and drive initiatives through implementation.
Have strong quantitative and analytical capabilities, including advanced proficiency in Excel or Google Sheets.
Build and validate models from scratch and translate analysis into clear recommendations and actions.
Bring SQL or equivalent data-querying experience; preferred but not required.
Have systems-thinking capabilities and experience using Salesforce for pipeline and renewal reporting.
Understand interactions among CRM, subscription and entitlement data, quoting, billing, and other go-to-market systems.
Bring familiarity with renewal complexities such as co-terming, amendments, expansions, downgrades, price changes, multiyear agreements, auto-renewals, procurement requirements, and approval policies.
Communicate and collaborate across field teams, senior leadership, and technical stakeholders, influencing outcomes without direct authority.

Own and improve the end-to-end renewal operating model, from identification and assignment through risk management, forecasting, quoting, closing, and post-renewal data hygiene.
Develop operating cadences and consistent processes that guide renewal execution and improve efficiency.
Define, maintain, and evolve retention reporting, including gross and net retention, churn, downgrades, and renewal performance drivers.
Partner with Revenue Technology, Revenue Analytics, Finance, and other stakeholders to improve CRM, subscription and entitlement records, quoting, orders, billing, reporting, and data flows.
Translate business needs into requirements and validate systems solutions.
Scale renewal workflows through automation, standardized processes, alerts, playbooks, and self-service insights.
Support renewals planning and capacity management through segmentation, coverage models, productivity assumptions, capacity modeling, target setting, and scenario planning.
Own and mature the Renewal Operations case-management program, including intake, triage, routing, service-level visibility, resolution, and root-cause analysis.
Document processes, mentor colleagues on renewal operations, and contribute to broader Revenue Operations initiatives.

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