Senior Renewal Operations Manager

New

GitLabDevSecOps software

Remote, Canada; Remote, United StatesFull-TimeManager

SalaryUnited States Salary Range $104,800 — $176,400 USD

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Job Details

Experience in Renewals Operations, Revenue Operations, Sales Operations, management consulting, strategy, or a similar analytical and problem-solving role.
Experience owning operational improvements and cross-functional initiatives.
Hands-on experience with consumption and subscription renewal motions, including renewal forecasting, retention reporting, and renewal contract and process mechanics.
Strong critical thinking and structured problem-solving skills, including the ability to break ambiguous problems into workstreams.
Strong quantitative and analytical skills.
High proficiency in Excel or Google Sheets and ability to build and validate models from scratch.
Ability to translate analysis into clear recommendations and actions.
Experience using Salesforce for pipeline and renewals reporting.
Understanding of how CRM, subscription or entitlement records, quoting, and billing relate to one another.
Understanding of renewal complexity, including co-terming, amendments, expansions, downgrades, price changes, multiyear agreements, auto-renewals, procurement requirements, and approval policies.
SQL or equivalent data-querying tools experience is preferred, not required.
Ability to collaborate across functions and influence stakeholders without direct authority.

Own and improve the end-to-end renewal operating model, from renewal identification and assignment through risk management, quoting, close, and post-renewal data hygiene.
Develop operating cadences for the renewal business, focusing on efficiency and process improvement.
Define, maintain, and evolve retention reporting, including gross and net retention, churn, downgrade analysis, and related drivers.
Partner with Revenue Technology, Revenue Analytics, Finance, and other stakeholders to improve Salesforce and systems and data flows for CRM, subscription and entitlement records, quoting, orders, billing, and reporting.
Translate business needs into requirements, validate solutions, and strengthen data quality and operational controls.
Scale the renewal motion through automation, standardized workflows, alerts, playbooks, and self-service insights.
Support renewals planning and capacity management, including segmentation, coverage models, productivity assumptions, capacity modeling, target setting, and scenario planning.
Own and mature the Renewal Operations case-management program, including intake, triage, routing, service-level visibility, resolution, and root-cause analysis.
Document processes, mentor others on the renewal motion, and contribute the renewals perspective to broader Revenue Operations initiatives.

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