Account Director, Client Solutions
New
J
JobgetherMarketing technology
Based in SwitzerlandFull-TimeDirector
Salary not disclosed
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Job Details
- Languages
- Fully fluent English, combined with professional working proficiency in at least one additional European language such as German, French, Spanish, or Italian.
- Experience
- 10+ years of experience in consulting, agency, or professional services, including at least 5 years owning senior client relationships with direct revenue responsibility.
- Required Skills
- Client relationship managementCRM
Requirements
- Have 10+ years of experience in consulting, agency, or professional services.
- Have at least 5 years owning senior client relationships with direct revenue responsibility.
- Be fully fluent in English and professionally proficient in at least one additional European language, such as German, French, Spanish, or Italian.
- Understand the full marketing lifecycle, including demand generation, nurturing, acquisition, retention, and growth.
- Understand marketing technology supporting advertising, customer data platforms, marketing engagement, CRM, analytics, and related infrastructure.
- Have advisory-level knowledge of modern marketing and customer data technologies, including assessing technology choices and trade-offs without being responsible for configuration or coding.
- Have advanced understanding of marketing and growth analytics, attribution, and data-driven approaches to improving performance and returns.
- Demonstrate success retaining and expanding client accounts, ideally with measurable commercial results.
- Have pre-sales experience in discovery, qualification, scoping, proposal development, and presenting solutions to executive buyers.
- Have experience scoping and pricing technical work to balance client value, delivery feasibility, and profitability.
- Understand how European businesses purchase, contract, and operate across markets, including procurement, data protection, and consent requirements.
- Have advisory command of customer data platforms, analytics platforms, lifecycle tools, warehouse and transformation technologies, tag management, CRM, and consent management platforms.
Responsibilities
- Own executive-level relationships across a portfolio of clients and serve as the primary strategic contact for senior marketing and growth stakeholders.
- Establish client meeting cadences, including biweekly meetings, monthly roadmap and statement-of-work reviews, and quarterly business reviews.
- Keep clients informed about progress, budgets, timelines, risks, and decisions.
- Identify revenue opportunities across acquisition, conversion, and retention and connect client challenges to business impact and potential solutions.
- Build growth roadmaps with clients using measurement frameworks, KPI definitions, funnel and cohort analysis, lifecycle strategies, experimentation roadmaps, and performance readouts.
- Translate technical decisions and recommendations into business implications for executive stakeholders.
- Scope projects and translate client requirements into briefs for architects and engineers; oversee execution, dependencies, risks, timelines, and deliverable quality.
- Run pre-sales discovery, qualify opportunities, develop proposals, and present scope, phasing, investment, and business cases to prospective clients.
- Own account retention and expansion, and ensure scope changes are estimated, documented, and approved before work begins.
- Maintain a six-month forward roadmap so future engagements can be planned and contracted before existing scopes end.
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