Partner Operations Manager
New
A
AmmortalWellness technology
Remote, US-basedFull-TimeManager
Salary$90,000 - $110,000
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Job Details
- Experience
- 4+ years in operations, fulfillment, project coordination, or post-sale delivery
- Required Skills
- Artificial IntelligenceProject CoordinationHubSpotAsanaProcess improvementCRM
Requirements
- Have 4+ years of experience in operations, fulfillment, project coordination, or post-sale delivery, including work tied to fixed install or delivery dates.
- Demonstrate working fluency in a CRM as a system of record, including stages, required fields, task automation, and pipeline reporting.
- Use AI daily for tasks such as checklist scoring, redline review, partner communications, and catching missed handoffs.
- Have owned a cross-functional process and led through influence rather than direct authority.
- Be comfortable holding confirmed dates when requirements are not met while maintaining strong relationships.
- Have clear written communication skills and document decisions where others can find them.
- HubSpot experience is preferred.
- Experience with Asana or a similar cross-department project management system is preferred.
- Experience in physical products, capital equipment, commercial fitness, hospitality, or wellness is a plus.
- Experience building an SOP or runbook from scratch and getting others to use it is a plus.
Responsibilities
- Pick up deals at commitment and verify orders, configurations, and payment terms against what was sold.
- Carry purchase agreement revisions through Legal to signature, run partner kickoffs, and enforce approved pricing and promotions.
- Own the site readiness checklist, including electrical, clearance, floor load, access, and freight requirements.
- Coordinate prerequisites, crew availability, and delivery windows with Operations and Field Service.
- Own customer-facing dates through installation and onsite training, and hold dates until readiness requirements are met.
- Coordinate installation-day logistics with partners and complete commercial closeout with Finance.
- Track payment milestones, remind partners of upcoming due dates, and hand late payments to Finance.
- Confirm onboarding completion with the Partner Success Manager and hand off the account.
- Own the HubSpot fulfillment pipeline, maintain the fulfillment checklist and runbook, and report on cycle time, gate holds, rework, and on-time installs.
- Run process improvements, communicate fulfillment capacity to Sales, and partner with the AI team on fulfillment tooling.
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