ABA Case Coordinator (Mandarin Bilingual)
New
C
CrewBloomABA healthcare
Workable workplace: remote; Workable locations: Philippines. Taiwan. Singapore. MacaoFull-Time
Salary not disclosed
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Job Details
- Languages
- Mandarin Bilingual
- Required Skills
- Microsoft OfficeGoogle WorkspaceEHRData entry
Requirements
- Manage a high-volume caseload while maintaining attention to detail.
- Navigate sensitive conversations with families and technical discussions with clinical leadership.
- Work independently in a fast-paced environment and prioritize tasks based on urgency and impact.
- Be proficient in Google Workspace or Microsoft Office.
- Have experience with EHR or CRM platforms; Zoho experience is a plus.
- Maintain a zero-error approach to data entry and compliance documentation.
Responsibilities
- Match RBTs/BTs with clients based on location, availability, language, and clinical fit.
- Build and oversee weekly and monthly schedules for the caseload.
- Resolve cancellations and PTO disruptions with same-day urgency to maintain continuity of care.
- Monitor therapist workloads and service-area coverage.
- Track authorized hours and alert clinical and billing departments about upcoming authorization expirations.
- Maintain real-time, audit-ready records in Zoho and other EHR systems.
- Coordinate with therapists, BCBAs, client families, and the Intake team on scheduling and service logistics.
- Generate weekly reports on coverage rates, utilization, and staffing gaps.
- Identify cancellation and no-show patterns and complete Zoho data entry on the same business day as changes.
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